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Emulation

Whom are you booking for?

Frequently Asked Questions

Technical

What exactly is an API?

An API is a bridge/medium/middleman between two products or technologies to interact with each other.

Few examples:
1. Signup with Facebook button - Ever saw the 'Signup with Facebook' button while signing up on various websites or apps? Facebook gives an API to all those websites for their users to get basic data like full name, email, facebook ID, etc so that you don't need to enter it again, thereby saving you time.
2. Uber - Ever saw those beautiful maps on apps like Uber or Lyft? Those maps are API's given by Google or Mapbox so that they don't need to build their own maps.

Using Airhob API, you can enable bookings of flights, hotels, activities, passes, and international trains entirely with your design and branding. We totally get out of the picture and you own the experience.

Who is Airhob? Can you provide some background?

Airhob is an online travel brand started on top of a 25 years old offline travel business. We're accredited by IATA, TAAI, TAFI, IATO, UFTAA. We have partnered with several suppliers like Sabre, Travelport, etc and hundreds of airlines, that help us create a real edge to provide extremely cost-effective and trustworthy travel experiences around the world.

We've served over 100,000 travelers globally and have local partners in almost every country in the world. We work with 500+ travel agents, and 200+ developers around the world. We specialize in flights, international tours, cruises, visa, and luxury accomodations.
We're a team of 30 people in Central India where the key team members have an industry experience of over 25 years.

Why Airhob API?

We see two main benefits:

1. A lot of companies want to enable travel bookings in their products quickly, but don't have time to integrate and contract with hundreds of airlines. Using our Single API, developers get access to best inventory and prices because we have partnerships and negotiated fares with the right travel suppliers.
2. Some Travel companies might want to integrate with multiple suppliers like the GDS, NDC, LCCs, Aggregators but again don't have time to integrate with each separately. We allow such companies to retain their airline contracts in a way that bookings can happen using their own IATA.

How much time does it take to integrate the API?

The time required to integrate the API solely depends on the capability of your team. However, with a 2 developer team, we’ve seen companies integrating our each product API in as low as 20 days to as high as 3 months.

How will the entire integration process work?

Please note we have two environments - Sandbox and Production. Sandbox environment allows your team to integrate the API's and make test bookings. Production API gives you real-time data from the suppliers.

Once you signup, you get access to a dashboard where you can generate your API keys.
Using the API Documentation, you can start integrating the API in the sandbox environment. Our technical support team is available on api@airhob.com whenever you face any issues. The team tries its best to respond to your queries as soon as possible.
After you’ve integrated the API and have successfully made a few bookings in the sandbox environment as per the Go Live steps, our team verifies the bookings you’ve done and then extends your access to the production environment.

We noticed an option to add an IP in the dashboard. What's that?

To keep the API requests to our server secure and avoid unwanted calls, you need to add your IP (prefereably a static IP) and our API will only accept requests from those IP's. Please note that you can add only 2 IP's.

Are there any limits to the API usage?

Each product API are set by default to 30 calls/second, and 1000 calls/day during development in the sandbox environment. Once approved for production, the daily calls limit is increased to 10,000.
Planning to making more calls in the production environment? Let's chat over email

Are all bookings real-time or there's some manual intervention involved?

We’re providing real-time ticket issuing capability to all our APIs.

Any programming language pre-requisites or specific tech skills required to integrate these API's?

All our API's are REST API’s with JSON content, so you're free to use the programming language of your choice.

Bookings, Payments, and Getting started

Are there any charges to use the APIs?

Yup! There's a small recurring fee of $50 per month for each product (Flights, Hotels, and Activities) while you're integrating in the sandbox environment. Once you move to the production environment, the recurring fee is charged only if you don't make any bookings in a given month.

Please note that these charges are applicable for all products API's, except the Global Trains and Rail Passes. It has a separate cost to it, and if you're interested, please shoot an email to us at api@airhob.com

If you wish to discontinue the monthly subscription while you're integrating in the sandbox environment, you can write to us at api@airhob.com and we will help you do the same.

How to get started?

Once you signup, visit 'Manage subscription' to start your monthly subscription. Our team will activate your sandbox environment within 1 business day, post which you can start the integration.

After the integration is complete, please submit us the GoLive steps and once verified, you can fund the Airhob wallet and we'll enable the production environment for you. If you have any questions, please shoot an email to us at api@airhob.com
Please note that the creation of these Booking IDs for GoLive steps should be done within your product flow and not by simply calling our APIs directly (for example via Postman). If need be, we would request to make one test booking in your product too, post which the GoLive verification would be complete.

How will the bookings happen?

All your bookings happen through the Airhob Wallet. You need to fund the wallet via bank transfer or your card.
The amount of bookings you can make via the API is the amount of funds you have in your Airhob Wallet. When any booking happens, the total amount gets deducted from the wallet. As and when you see your Airhob Wallet balance falling down, you can fund it. There's no limit as to what amount you can add to your wallet. You can anticipate a small amount if you're starting up and add it. Later as you foresee the demand, you can increase the amount and fund it accordingly.

How will the payments from our customers work for all the bookings? Do we have to setup our own payment gateway?

Yup! Our API lets you book the products and the wallet is only for transactions between Airhob and your company. You need to integrate a payment gateway of your choice to collect payments from your users.

Do you provide White Labels?

Yup we do! If you're interested in it, please shoot us an email at api@airhob.com

Do you provide affiliate programs?

Yup we do! We can provide Flight 'Search Widgets' that you can add to your website with just 2 lines of code. The Search Widget on your website will redirect your user to the Airhob (co-branded with your product) page, and you can earn commissions when the referring user successfully books a ticket.

If you have any questions regarding this, please shoot us an email at api@airhob.com

How do we manage and keep a track of all bookings?

You can use the dashboard to manage all your bookings, download reports, and do almost anything. If you've got feature requests and feedback, please feel free to reach out to us.

Do you support multiple currencies within the API?

Absolutely! We support 30+ currencies in all our product API’s, so that you don't need to worry about managing various currencies. We support currencies like USD, EUR, GBP, INR, SGD, AUD, NZD, CAD, JPY, CNY, ZAR, HKD, THB, KRW, IDR, LKR, AED, BHD, SAR, KWD, RUB, OMR, QAR, CHF, PHP, MXN, ARS, BRL and more.

Do you provide operations support for any queries?

We don't step in between you and your users. However, if your team needs help with any booking, you can write to us on support@airhob.com for anything related to booking cancellations, modifications, etc.

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